FREQUENTLY ASKED QUESTIONS

 

TENT FAQs:

What Condition will my Tent be in when I rent it?

Our tents are thoroughly cleaned and maintained inside and out.  We are confident you will be pleased and happy with the quality and appearance.  Our tents are also made of high-quality, commercial-grade material.                           

Will I need a Tent Permit?  And who is responsible for getting it? 

The location of the tent may require a permit, such as in a Public Park.  If you are wanting to get your tent put up in a public space such as a park, we are more than happy to assist you in determining what kind of permit is needed and helping you with the process.

 

What is the length of a Tent Rental?

Typically Tent Rentals will be set up the day before your event and taken down the next business day after your Event.  When you book your Tent Rental with us we will schedule a Set-Up and Take-Down day with you. You will only ever be charged for any full days that you are requesting to have a Tent.  

 

When will my Tent be Set up and taken down?

If we are setting up on Private Property we will typically arrange your Tent set up for the day before your event and takedown will be 1-2 business days after your event.  If you are having us set up your Tent at a Venue or in a Public Place please let us know what day it will need to be set up on and taken down. If it does need to be the same day as your event please be sure to let us know when we book your tent for you.  Late takedowns (after 6 pm) will have an additional fee.

 

Will I need to call 811 before you Stake down my Tent?

Great Question!  We will help to take care of this important step for you.  We will call 811 one week before your event and we will need you to be sure to have mowed at this time (1 week prior to your event).   You will then need to allow each of the utilities to have access to the space we will be staking your tent for the next 2 Business Days.  They will mark any utility lines that we will want to be sure to stay clear of. We will be sure to request they only mark the area we will be staking your tent (such as your backyard and not the front of your property).  

 

For Safety, all tent rentals will include a Fire Extinguisher at no extra charge. 

If the Fire Extinguisher is lost and/or needs replacing a replacement fee will be charged in the amount of $65.

 

 

OTHER FAQs:

Are you Insured?

Yes, we are fully insured and carry plenty of coverage should the unexpected arise.  However, this does not cover the misuse of property as stated in the Rental Terms & Conditions.

 

For Venues/LDS Cultural Halls - Who is responsible for setting up access to the Venue and Scheduling the Building?

We ask that you verify with the Venue or Building Coordinator (for LDS Cultural Halls) that we will have full access during the Pre-arranged Set-up and Take-Down times.  Please thoroughly check that the times we arrange to Set-up and Take-down are fully cleared. Disruptions can make a Set-up take longer and may incur additional fees.

 

What is the length of rentals?

Rental rates are for one-day events. We usually can arrange rental drop-offs the day before your event and pick up the items the business day after your event. If you need items longer, please let us know.

 

When should I reserve?

You should reserve as early as possible. Rentals are reserved on a first to book basis. Deposits are required to hold reservations.

 

Can I Pick up and Drop off my Rental Items myself?

At this time, we do not have a location for self Pick up or Drop off.  All of our rentals are only available via Delivery.

 

Am I able to make changes or cancellations?

After placing a reservation, you are not locked into your order. You can make changes if you are unsure of your numbers or if ideas change. Cancellations, however, do not allow for deposit refunds.  Credit may be applied towards the addition of other items BUT are first subject to availability.  All orders must be finalized 14 days before delivery or setup. This will reduce the likelihood of errors that can result from last minute changes.

 

Can you set up and take down the tables and chairs?

Setup and take down services are available at an additional charge and should be arranged in advance.

 

Do I need to clean rented items before returning them?

With the exception of linens, all items should be returned in pre-rented condition.

 

What is my responsibility when I return my Tables, Chairs and/or Linen rentals? 

Tables and chairs: Need to be folded and stacked.  When we arrive to pick up rental items from your event location, all items should be returned to the point of delivery ready for pickup. You will be charged if rentals need to be disassembled or stacked when we arrive to pick up the items. A charge will apply for all items, including furniture dollies, etc that are missing or damaged.

Linens: Shake food from tablecloths and napkins. Pack linens in the sacks that are provided.

 

Delivery and Pickup information:

Delivery should be arranged at the time rentals are reserved. Delivery charges are based on the event location. Someone should be available to accept deliveries and sign a release of materials. Please report shortages to us at the time of delivery.

 

Delivery and pickup charges are based on ground floor delivery. If rentals must be carried to other floors or to a specific area, additional charges may apply. Our personnel are trained to neatly stack all items in a convenient location. We will provide furniture dollies to keep chairs clean and undamaged. Please use them to stack chairs neatly, in the same manner, that they will be dropped off.

 

Rentals must be broken down, restacked and ready for pickup and in the same locations it was delivered.

 

Deliveries are scheduled between 7:00 a.m. and 6:00 p.m.

 

Can you Deliver or Pickup after 6 pm?

Yes, we can.  There is an additional charge for this and is subject to availability.

Please call for pricing and availability.

 

 

 

OVERVIEW OF RENTAL TERMS AND CONDITIONS

CANCELLATIONS: All cancellations or reductions must be made 14 days prior to the event date.

ADDITIONS: Additions to your order are welcome, but are subject to availability.

 

PAYMENT: A 30% non-refundable deposit is required to hold a reservation. The remaining balance is due before delivery.  For all rentals, a valid credit card is required on all accounts, even if you pay with cash or check. The Renter hereby authorizes 360 Canopy Design & Rental to bill this credit card for missing or damaged items, balances left unpaid prior to pickup/delivery, additional cleaning, or labor charges incurred after the event. We encourage payments over $250 to be made by check. Charges over $250 will incur a 3% Convenience Fee.

 

CLEANING: Normal cleaning is included in the rental of linens. All other items (including tables and chairs) must be returned in pre-rented condition. A labor charge may be added for items requiring additional cleaning upon return.  Shake out linens and scrape off excessive food debris before bagging.

 

DAMAGE OR MISSING ITEMS: Renters are responsible for items from the time of pickup/delivery until these items are returned. All rental items (including tables and chairs) need to be protected from the weather.  Losses caused by negligence, improper use will incur an additional charge.

 

Please note: Candle-wax will stain, melt, or burn linens. If linens are returned with wax damage, full replacement charges will apply.

 

DELIVERY:   While we will try to meet your needs, specific time requests are not guaranteed. Standard delivery service covers curbside drop off and pick-up only. If additional labor is required, please request this ahead of time. Items should be stacked and prepared for loading when drivers arrive for pickup. Unscheduled labor will be charged.

 

ADDITIONAL DAYS: Extra rental days may be arranged in advance at 50% of their rental fee per business day.


 

TIPS FOR A SMOOTH WEDDING/EVENT RENTAL

How to avoid additional damage fees: 

  • WAX CANDLES ARE NOT PERMITTED UNDER OR NEAR TENTS due to FIRE CODES.  

  • WAX CANDLES ARE HIGHLY DISCOURAGED ON LINENS and almost always result in expensive replacement fees, so proceed with caution!

  • We encourage Dripless/Battery Operated Candles

  • Have the same person unpack and repack your rental items to ensure they are returned properly.

 

Don’t forget the linens and/or centerpiece decorations for the following tables:

  • Head Table

  • Cake Table

  • Gift Table

  • Guestbook Table

  • Cocktail/ High-Top Tables

  • DJ Table

  • Buffet Table

 

Venues: Talk with your reception site staff about:

  • When items can arrive?

  • Will their staff set up rented linens, centerpieces, and other decorations?

  • When you can begin decorating?

  • Will their staff teardown and pack up rental items?

  • Will you be responsible for tearing down and packing up items immediately following the reception?

  • Can rental items be picked up the following day?

Hello!

We are Andrew and Shannon Willis, and we are the owners of 360 Canopy Design & Rental!  We know that when you are planning something BIG, (like an event!), that it's super important you know the people you're hiring.  So - we'd love to introduce ourselves!  Also, you can contact us anytime using the button below.

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360 CANOPY DESIGN & RENTAL, EAGLE MT, UT 

Phone: 801-318-2510  |  Email: 360canopy@gmail.com

Serving Counties All Over Utah, Including:

Salt Lake, Utah, Cache, Weber, Davis, Wasatch and surrounding areas

©2019 by 360 Canopy Design & Rental